Resetting Cove Panel

Resetting Cove Panel

To complete a hard reset of your panel and for information about how to remove the back of the panel, please follow the instructions below. You must first remove the mounting stand, whether it be the table mount or the wall mount. Pull down on the mount it will click out of place and you can continue with the steps below. 

Step by Step Instructions

  • Remove the backplate from the Cove Touch panel.

 

  • Carefully unplug the AC power cord (Micro USB) from the outlet

  •  Carefully unplug the backup battery cable from its terminal

 

  • Once the panel is powered off completely, plug the A/C power back into the terminal.
  • Wait 1-2 minutes and then plug the backup battery cable back into the terminal.
  • Replace backplate.

**Wait for 3-4 minutes before continuing to ensure the panel has properly boot up. **

Call 855.268.3669 for additional assistance or email Support from the  Contact Us page

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  • How to set passcode?

    Like 1
  • My panel was delivered and I am trying to set it up however there is apparently already a master code programmed and I am unsure as to what it is and I can’t preform any set up on the alarm system

    Like
      • CoveAdmin
      • Dallin
      • 5 mths ago
      • Reported - view

      Jayson markey  Hello. Thanks for reaching out to Cove. That is a great question. Please view this link to get that resolved for you. https://support.covesmart.com/t/x1gk74/how-to-change-the-master-code

      It sounds like your panel didn't connect correctly. I would recommend you give us a call. 

      Give us a call. 855-268-3669. 8AM-9PM Mon-Sat. 

      Like
    • Cove thank you for your response. After surfing the Cove site for a decent time and the manual along with the link you provided I managed to get it to connect properly and operate effectively. As of now, no issues. Thanks!

      Like 1
      • CoveAdmin
      • Dallin
      • 5 mths ago
      • Reported - view

      Jayson markey I am glad you got what you needed Jason. That is great. I would recommend you shoot us a message at https://www.covesmart.com/contact-us and we will look into your account and make sure everything is set for you. Please include the full name and safeword on your account to pre-authenticate yourself. 

      Like
  • My panel time is either incorrect or in the wrong time zone. I have it set to automatically disarm at a certain time in the morning but it was an hour late. I also noticed it said the side door was opened at 6:19 am but it was actually 7:19

    Like
      • CoveAdmin
      • Dallin
      • 2 mths ago
      • Reported - view

      Jodi Hale Thanks for reaching out to Cove. That should be a simple fix on our end. Please reach out to us at 855-268-3669 and we will help you get that taken care of. 

      Like