If you're seeing a Loss of Supervision message, don't worry

What Causes It?

1. Sensor is too far from the panel or there's interference (this is the cause ~90% of the time)
2. Low battery in the sensor
3. Faulty sensor

Important: Do not reset your panel.

Step-by-Step Troubleshooting

1. Check for Distance or Interference

• Move your panel closer to the sensor (within 10–20 feet).

This is just for testing—you don’t need to keep it there permanently.

• Test the sensor to see if it reconnects.
• Wait 48 hours to see if the message clears.

2. Still Seeing the Message?

Try removing and re-adding the sensor:

• Delete the sensor from the panel.
• Re-add it using the normal setup process.
• Test it again and wait 48 hours to monitor.

3. Try Replacing the Battery

• Remove the sensor battery.
• Wait 30–40 seconds before inserting the new one.
• Test the sensor to ensure it reconnects.
• Again, wait 48 hours to confirm if the issue is resolved.

Still Not Working?

If the message remains after trying these steps, there may be a deeper issue with the sensor. Contact us, we are here to help.