Cove App - Timeout Error

Written by Naomi Ramirez

Updated at August 4th, 2025

Cove Simple
Pre Purchase Information Just Ordered, Now What? Installation Understanding Your Alarm Customer Portal and Account Questions Touch Screen Panel Sensors App and Key Remote Security Cameras
Cove Connect
Pre Purchase Information Just Ordered, Now What? Installation Customer Portal and Account Questions Security Cameras Alarm Panel Hub Sensors, Sirens, and Key Remotes Application Smart Home Devices

+ More

This error commonly occurs when your cell phone is trying to connect to both your WIFI and your cellular data at the same time. Here's how to fix it:

We recommend that you turn off the wifi on your phone when you are attempting to log into the app for the first time
We also recommend that you enable Touch ID sign-in or Auto Sign-in on your Cove app.

This will allow you to sign in to your app if you are connected to Wifi or using your cell data, without receiving the timeout error.

connection app