Updating Your Information on the App

If you wish to update any of your contact information including address and phone number, please reach out to our support team at 855-268-3669 and we will be happy to help update the information. 

Creating Users

You can also create an app user through “Manage Access”

Select your security system

Tap on the (+) icon at the top right of the app

Fill out the fields

This will create an app user account with a username, password, and pin so the user can use the application to control the system.  

Local Users

If your primary app user wanted to create a temporary PIN for a house or babysitter but not grant them app access, (otherwise known as a local user), this can also be done. To create a local user:

Go to the “manage access” and make sure you are in the “By System” section. Select the system in question (There should only be one system visible). 

From there you will see the users with access already and a (+) icon. This will be where they create the local user. After selecting the (+),  They would fill out the first and last name and a PIN code and select “Local Access”. If they wanted to give them app access, they can but the majority of users would go with the other method listed above to create an app user, nevertheless, the option is still there. 

Modifying and Editing an Existing User 

If you wish to make adjustments to your app user or another member's app functions, you can if you have “Master User Access” (This should be enabled by default for the Primary user). To make edits to a user: 

Log into the app

Select the gear icon at the top left to access settings. 

Select “Manage Access” 

Select “By User” in the top right tab. 

Select the user in question.

From this point, you can modify their information in the “Contact Info” or modify control options or the ability to view cameras. 

If you click on “System Control,” it will open up a whole additional screen that you can toggle on the ability to arm/disarm, grant “Master User” access or change their code. 

When making adjustments, it is important to click on the floppy disk icon at the top right to save your changes.

Removing a User

If you wish to remove a user or delete a user no longer in use: 

Log into the app

Select the “Settings” Icon at the top left.  

Select “Manage Access” 

Select “By User” in the top right tab. 

Select the 3 dots next to the user in question.

Click “Delete”

Confirm with “Delete” to permanently delete that user.

If you encounter any difficulties in adding, modifying, or deleting a user, please reach out to our support team for further assistance.