Troubleshooting Power Issues with Your Hub

Your Hub should be plugged into a non-GFCI outlet at all times. GFCI outlets are identifiable by their reset buttons, so if an outlet has a button on it, avoid plugging your Hub into that outlet. Avoid plugging the Hub into an outlet that is controlled by a light switch.

Once the Hub is plugged in, it may take a moment to establish a connection with the cell tower or internet. Once connected, the “Network Connectivity” LED indicator will turn on.

Hub Not Powering On

If your Hub will not power on, please follow the steps listed below:

1. Make sure the Hub is plugged in (Check that the cord is connected to the power port on the Hub and the plug is connected to a non-GFCI outlet.) 

2. Wait for the LED lights to come back on. (This may take a few moments)

3. Try plugging the Hub into a different (non-GFCI) outlet.

4. If the panel is still not working after being plugged into a separate outlet, plug in another device, such as a lamp or a phone charger, into the outlets to confirm they are working.

   • If the device does not power on, check your breakers to ensure nothing has been tripped.

5. If the device works then inspect your Hub's power cord for any damage then check your Hub's power terminal for any damage.

   • If there is no visible damage or the Hub's terminal is damaged, please contact customer support as a replacement may be necessary.

AC Power Failure

If your Hub reports an AC power failure, please follow the steps listed below:

1. Make sure the Hub is properly plugged in. (Both at the power port on the Hub and in the AC outlet.) Verify that it is not plugged into a GFCI outlet. 

2. Try plugging it into a separate outlet that is receiving power.

If you are still having issues with the Hub not receiving power after trying the above steps, please reach out to our support team for additional assistance. 

Hub Low Battery

Your Alarm Panel may notify you with an “Alarm Panel Low Battery” (in this case “Alarm Panel” refers to your Hub) alert to indicate that the Hub’s internal rechargeable battery is running low. This could be due to an extended power failure or the power plug not receiving adequate power. To address this issue, please check the following:

1. Make sure the Hub is plugged in (Check that the cord is connected to the power port on the hub and the plug is connected to a non-GFCI outlet.)

2. Try plugging the Hub into a different outlet if the low battery alert does not clear after 24 hours. 

If the alert persists beyond 24 hours after trying a different outlet and confirming the plugs are securely fastened to the outlets, please reach out to our support team for further assistance.