Installing and Troubleshooting your Hub

The Hub is essential for every security system. All sensors, panels, and other equipment will communicate with the Hub via wireless connections. Likewise, the Hub functions as a connection between your security system and our monitoring station. Your system will default to the 4G LTE cellular backup network to connect with our monitoring station at all times. However, if you do not have the ability to connect to your home internet router, you may skip steps 1 and 2 and simply plug your Hub into an AC outlet. TO INSTALL YOUR HUB We recommend using your home internet router. Locate your internet modem or router and the nearest electrical outlet to your router. Use the included ethernet cable to connect the ethernet port (located on the side of the Hub) to any open ethernet port on your internet modem or router. Do NOT unplug the ethernet cable that connects your router to your modem. Please note: If your home has multiple active ethernet ports, you may also plug the Hub into any of your active ethernet ports instead of your modem or router.…

The hub uses both internet (via ethernet) and cellular connections to communicate with our monitoring station, and to report on alarms and system alerts. If your internet were to go down, the hub will automatically establish a connection via the cellular network. If you are experiencing communication failure, we recommend completing the following troubleshooting steps: Perform a Communications Test (see the steps below for how to test your system's communication) Identify dB on the Signal Strength from the Communications Test. If below 20, relocate the Hub to a different location and test. If your signal does not improve or persists on a low signal over the course of a few days, please reach out to our support team for further assistance. Testing Communications for your Hub To test the network connection between the Hub and the Backend, select “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Communication Test” > Tap the arrow to start the test > Wait a minute for status to change from “Testing” to the results. Results should either be “Acceptable,” “Good,” or “Best.” If the Signal Strength is below 20, the Hub should be relocated OR it should be connected via Ethernet to get a more stable connection. If your signal does not improve or persists on a low signal over the course of a few days, please reach out to our support team for further assistance.…

Your Hub should be plugged into a non-GFCI outlet at all times. GFCI outlets are identifiable by their reset buttons, so if an outlet has a button on it, avoid plugging your Hub into that outlet. Avoid plugging the Hub into an outlet that is controlled by a light switch. Once the Hub is plugged in, it may take a moment to establish a connection with the cell tower or internet. Once connected, the “Network Connectivity” LED indicator will turn on. Hub Not Powering On If your Hub will not power on, please follow the steps listed below: Make sure the Hub is plugged in (Check that the cord is connected to the power port on the Hub and the plug is connected to a non-GFCI outlet.) Wait for the LED lights to come back on. (This may take a few moments) Try plugging the Hub into a different (non-GFCI) outlet. If the panel is still not working after being plugged into a separate outlet, plug in another device, such as a lamp or a phone charger, into the outlets to confirm they are working. If the device does not power on, check your breakers to ensure nothing has been tripped. If the device works then inspect your Hub's power cord for any damage then check your Hub's power terminal for any damage. If there is no visible damage or the Hub's terminal is damaged, please contact customer support as a replacement may be necessary. AC Power Failure If your Hub reports an AC power failure, please follow the steps listed below: Make sure the Hub is properly plugged in. (Both at the power port on the Hub and in the AC outlet.) Verify that it is not plugged into a GFCI outlet. Try plugging it into a separate outlet that is receiving power. If you are still having issues with the Hub not receiving power after trying the above steps, please reach out to our support team for additional assistance.…

Alarm Panel Alarm Panel Specifications Dimensions (tabletop stand): 3.60 x 7.42 x 4.58″ Dimensions (wall mount): 4.27 x 7.42 x 1.60″ Weight: 10 oz (284 g) Placement: Tabletop or wall mount Screen Resolution: 1024 x 600px Maximum Humidity: 85% non-condensing Wireless Range: 300 ft Backup Battery Life: 4 hrs Hub Specifications: Hub Body Dimensions: 8.9 x 8.9 x 1.5” Weight with Battery: 26.8 oz. Operating Temperature: 32-120 degrees Maximum Humidity: 85% non-condensing relative humidity Radio Frequency: 433mHz with a 345mHz attachment LAN Network: 2.4GHz network card Max Users: 49 Siren: 85 dBA at 10 feet Frequently Asked Questions Why should I choose a system with an alarm panel and a hub? The combination of a touchscreen alarm panel (or alarm keypad) and a system hub is the key to a fully functioning and operable home security system. The alarm panel connects to the central hub of your alarm system, allowing you to interact with the hub and make changes to your system settings as needed. It can connect to door and window contact sensors, motion detectors, smoke alarms, carbon monoxide detectors, flood and freeze sensors, glass break sensors, and medical devices. With the simple combination of your hub and your panel, you’ll be able to control your entire system. More modern alarm panels, like Cove’s alarm panel, use individual user accounts with unique PINs for varying levels of security access, with one master code to manage them all. This allows members of a family to use the system without granting everyone full-level access to all the administrative functions. It is also more secure than more basic systems where there's only one code for all the system's commands. A touchscreen panel also gives you more detail and greater control over the whole system. Our vivid LED display provides detailed information about each of your sensors and allows you to easily update your settings.…

The hub includes a row of LED lights and icons that will tell you at a glance how your system is operating. This article will explain what each of the lights mean, located from top to bottom on the hub, as well as how to identify any issues. Power—Pulsing means AC power is connected. Off means AC power is not connected. Network Connectivity—On means the hub is connected to the network. Off means there is no connection. Central Station Connectivity—On means the system is connected with our monitoring team. Off means the system is not connected to the monitoring team. Platform Connectivity (Phone)—On means your system is connected to Cove’s Servers Arming Status—Green means disarmed (blinks if any doors or windows are left open). Red means armed (blinks during alarms). Trouble Alerts—On means there is a trouble condition detected for your system. Off means no system trouble. RF Activity—Flickering means the hub is receiving sensor data. System Firmware Update—On means no update is needed. Blinking means an update in progress. Off means no connection to update server…

The Hub serves as the brain of your security system. All other equipment, including sensors, panels, and cameras, relay information to this Hub wirelessly. The Hub, in turn, communicates with the monitoring team. Recommended Installation Locations Your Hub can be connected directly to your Wi-Fi router, or it can simply be placed in a central area of your home. The tall, thin design of the Hub mimics the design of other network devices in order to prevent intruders from identifying the Hub as a security device. Near your router (it should be placed far enough away from the router to prevent signal interference) In a central, permanent location, such a bookshelf, where the hub is unlikely to be jostled or removed Attached to a wall that isn’t easily accessible for children or potential intruders Locations to Avoid When choosing where to place your panel, it is important to avoid a few places: Locations where the siren would be difficult to hear Near a window where an intruder might see it Within four feet of large metal appliances such as refrigerators, televisions and washing machines…