Step 1: Basic Troubleshooting

1. Check WiFi Signal Strength

• If the Touchpad is far from your router, try moving it closer temporarily to see if the connection improves.
• If possible, place your router in a central location for better coverage.
• Run a Network Communication Test on the Touchpad:
  • Tap the three dots at the bottom of the screen → Settings → Enter your 4-digit master PIN → Touchpad → WiFi → Network → Communication Test

2. Verify Your Network Credentials

If you've recently changed your WiFi password, reconnect the Touchpad to your network:

• Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi
• Select your WiFi network and enter the updated password.

3. Check Internet Speed & Stability

• Run a speed test on a phone or computer near the Touchpad.
  • Recommended minimum speeds:
    • Download Speed: 10 Mbps+
    • Upload Speed: 2 Mbps+
• If speeds are low, try:
  • Restarting your modem/router.
  • Contact your Internet Service Provider (ISP) for assistance.

4. Manually Reconnect the Touchpad to WiFi

• Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi
• Select Primary Network
• Follow the on-screen prompts to reconnect your Touchpad to WiFi.

Step 2: Connect the Touchpad Directly to the Hub

If your Touchpad still struggles to stay connected, you can connect it directly to the Hub’s Local Area Network (LAN) for a more stable connection.

How to Connect to the Hub Network:

1. Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi
2. Look for a network labeled Alula Hub [Network Name] and select it.
3. If prompted, enter the password (found in your system documentation or provided by support).
4. Wait for confirmation that the Touchpad has successfully connected.
5. Check the signal strength – it should be above 20 for optimal performance.

The Alula Hub broadcasts its own internal network, which may provide a more stable connection than your home WiFi, especially if there are network issues or restrictions in place.

Step 3: Optimize Placement of Your Touchpad & Hub

If your Touchpad still isn't connecting properly after switching to the Alula Hub network, or the signal strength is below 20, try the following:

• Move the Touchpad Closer to the Hub to minimize interference.
• Relocate the Hub to a more open area with fewer obstructions (e.g., away from thick walls, floors, and large furniture).
• Check the signal strength again and confirm it has improved.

Following these steps should help resolve most WiFi connectivity issues with your Touchpad. If you're still experiencing problems, contact Cove Support for further assistance.