Cove Knowledge Base

Alarm Touchpad WiFi Troubleshooting Guide

Published April 7th, 2025 by Brayden Tanner

Step 1: Basic Troubleshooting 1. Check WiFi Signal Strength If the Touchpad is far from your router, try moving it closer temporarily to see if the connection improves. If possible, place your router in a central location for better coverage. Run a Network Communication Test on the Touchpad: Tap the three dots at the bottom of the screen → Settings

Alarm Touchpad Failing to Connect to the Hub via Ethernet

Published April 7th, 2025 by Brayden Tanner

If your Alarm Touchpad is unable to connect to the Hub when using an Ethernet connection, check whether your router supports Thread. What is thread? Thread is a low-power, wireless mesh networking protocol designed specifically for IoT (Internet of Things) and smart home devices. It's used to connect devices like smart locks, sensors, lights, and t

How It Works - Motion Sensor

Published July 2nd, 2025 by Brayden Tanner

This sensor detects the movement of heat in its field of vision. The system has two arm modes, Arm Away and Arm Stay. In away mode, the motion sensor detects movement and will trigger an alarm. In stay mode, the motion detector is not active and will not trigger an alarm. To preserve battery life, the sensor will go inactive for three minutes after

Cameras Failing to Connect to the Eero Router (or Other Mesh Routers)

Published April 7th, 2025 by Brayden Tanner

If your cameras are not connecting to your Eero router or another mesh router, follow these steps: Open the Eero app (or your router's app) and navigate to Settings. Select Troubleshooting. Click My Device Won’t Connect. Select My device is 2.4GHz Only. Click Temporarily Pause 5GHz (this disables the 5GHz network for about 10 minutes). Restart the p

How to Download Clips from Your Eufy Camera in the Cove Connect App

Published July 2nd, 2025 by Brayden Tanner

If you have Eufy cameras paired with your Cove Connect system, you can easily access and download your stored clips directly from the Cove Connect app. Below are the steps and important tips to ensure a smooth experience: Step-by-Step Instructions for Customers Open the Cove Connect App on your smartphone or tablet. Navigate to the "Cameras" Sect

Eufy Doorbell Camera on the Eufy Security App

Published July 2nd, 2025 by Brayden Tanner

This article is intended for the Eufy Doorbell camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Doorbell Camera on the Cove Connect app, please refer to this article . Say hello with the Eufy doorbell camera. If we had to describe this doo

How Can I Tell What Type of Smoke Detector I Have?

Published July 2nd, 2025 by Brayden Tanner

Cove has offered a few different models of Smoke detectors, some of which are no longer being sold. In the Smoke Detector section of the sensors provided by Cove, you will only find articles in reference to the current model being sold. In this article, you will find links to articles for smoke detectors that are no longer offered. Please take a loo

How It Works - Door Window

Published July 2nd, 2025 by Brayden Tanner

There are two parts to these sensors. The bigger piece is the sensor that communicates with the panel, and the small piece is a magnet. The sensor detects the magnet; if the magnet is too far away from the sensor, it will not read Open and Closed properly on the panel. These sensors are typically used to cover perimeter entrance points and will chim

Eufy Outdoor Camera on the Eufy Security App

Published July 2nd, 2025 by Brayden Tanner

This article is intended for the Eufy Outdoor camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Outdoor Camera on the Cove Connect app, please refer to this article . The Eufy outdoor camera. When you’re buying an outdoor camera, you want one t