Troubleshooting your Glass Break Detector

If you have received a Glass Break Sensor Low Battery notification, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your system before you begin this process Open the Glass Break Detector by turning the sensor counterclockwise. This will remove the sensor from the mounting plate. Unscrew the center screw on the inside of the sensor and lift up on the ridges along the edges to get inside the sensor. Pay close attention to the orientation of the (+) and (-) sides of the battery in the button Place the new AA batteries in the detector. To remount the sensor, align the raised marks on the outside edge of the sensor and mounting plate and rotate clockwise. To ensure that your Glass Break Detector is functioning properly, Test the sensor.…

The Glass Break Sensor has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. Troubleshooting Sensor Tampering Make sure the sensor is securely seated to the mounting plate. (It is recommended to remove and re-attach the sensor to the plate to ensure proper seating). Verify that the button on the side of the sensor is not being inadvertently pressed (this will cause a tamper) If your sensor continues to report tampering and you have ensured proper sensor alignment, please reach out to our support for further assistance.…

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the sensor is securely connected to the back mounting plate Do not locate the sensor near a kitchen or where clanging glass could cause false alarms Do not locate the sensor near a speaker system or stereo High-pitched barks from dogs may cause the glass break sensor to falsely trigger Replace the batteries If you continue to experience false alarms, please reach out to our support for further assistance.…

If your Glass Break Detector reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information.…

If your sensor is not triggering properly, we recommend testing the sensor. If your sensor still is not working after following the steps listed in the linked article, please reach out to our support team for further assistance.…