Alarm Panel Not Powering On

If your Alarm Panel will not power on, please follow the steps listed below:

1. Make sure the Alarm Panel is plugged in (Check that the cord is connected to the power port on the back of the device and the plug is connected to a non-GFCI AC outlet.) 

2. Wait for the screen on your Panel to power on. If it does not,

3. Try plugging your Alarm Panel into a different outlet.

4. Try plugging the Alarm Panel into a different (non-GFCI) outlet.

5. If the Panel is still not working after being plugged into a separate outlet, plug in another device, such as a lamp or a phone charger, into the outlets to confirm they are working.

   • If the device does not power on, check your breakers to ensure nothing has been tripped.

6. If the device works then inspect your Alarm Panel's power cord for any damage then check your Alarm Panel's power terminal for any damage.

   • If there is no visible damage or the Alarm Panel's terminal is damaged, please contact customer support as a replacement may be necessary.