Installing /Troubleshooting Alarm Panel

Note: Please complete the installation wizard on at least 1 of the panels and set up the system prior to plugging in and pairing any additional panels. Your Hub has the ability to connect up to 4 Alarm Panels simultaneously. If you have purchased additional panels, those panels should be preconfigured and registered to the same account so all you need to do is plug in the panels and follow the installation instructions. If you have purchased an additional Alarm Panel after your initial order, you may need to enroll it with the Hub to connect your new Alarm Panel to your system. To enroll your new Alarm Panel: Plug in the new Alarm Panel. Follow the onscreen instructions on the Alarm Panel to register the Alarm Panel to the Hub. Select the last 4 of the MAC of your Hub if prompted and the CRC number. (the MAC and CRC are on the QR code on the back of the hub.) A page will appear displaying the message, “Sending Discovery”. A prompt should appear to say “Enable Hub Enrollment” at the bottom of the screen. Tap this button. Next, locate your system Hub (it should be plugged in near your home Wi-Fi router). Press the button located near the ports on the back of the Hub for 3 seconds. You should hear a beep, the one of the LED indicators on the front of the Hub should flash alternately red and green. This indicates that the system is in “Enroll Mode” Go back to your Alarm Panel. It should now display “Syncing with Hub”. This may take a few moments. Once your panel is synced, complete the onscreen instructions from your panel to connect the device to Wi-Fi (or skip if you do not wish to connect to Wi-Fi). When you are finished, the panel will close the setup wizard and pull up your home page. Your panel is now ready to use. If you run into any difficulties while attempting to connect or if enrollment does not work correctly, please reach out to our support team for further assistance.…

If your Alarm Panel will not power on, please follow the steps listed below: Make sure the Alarm Panel is plugged in (Check that the cord is connected to the power port on the back of the device and the plug is connected to a non-GFCI AC outlet.) Wait for the screen on your Panel to power on. If it does not, Try plugging your Alarm Panel into a different outlet. Try plugging the Alarm Panel into a different (non-GFCI) outlet. If the Panel is still not working after being plugged into a separate outlet, plug in another device, such as a lamp or a phone charger, into the outlets to confirm they are working. If the device does not power on, check your breakers to ensure nothing has been tripped. If the device works then inspect your Alarm Panel's power cord for any damage then check your Alarm Panel's power terminal for any damage. If there is no visible damage or the Alarm Panel's terminal is damaged, please contact customer support as a replacement may be necessary.…