Installing /Troubleshooting Alarm Panel

If your Alarm Touchpad is unable to connect to the Hub when using an Ethernet connection, check whether your router supports Thread. What is thread? Thread is a low-power, wireless mesh networking protocol designed specifically for IoT (Internet of Things) and smart home devices. It's used to connect devices like smart locks, sensors, lights, and thermostats securely and efficiently without relying on Wi-Fi or Bluetooth alone. How to Check for Thread Support If you're unsure whether your router supports Thread, check the settings in the Eero app (or your router's respective app). Look for an option related to Thread support. The following Eero models typically support Thread: Eero Max 7 Eero Pro 6E Eero 6+ Eero Pro 6 Eero 6 Eero PoE 6 Eero Pro (Wi-Fi 5) Eero Beacon (Wi-Fi 5) Any other mesh network router with Thread support For Users with a 1st Generation Eero or a Router That Doesn’t Support Thread: Plug a separate standard Wi-Fi router* into your Eero router (affordable options are available on Amazon for around $20–$30). Connect your hub to the separate WPA router via Ethernet. Alternatively, you can run the system using cellular-only mode. *here is a link to an example of what is being referred to, however, this isn’t necessarily a recommendation or a promotion for said router. For Users with an Eero Router That Supports Thread: Ensure Thread is enabled in the Eero app. If Thread is already enabled, try the following: Turn Thread off in the Eero app. Disconnect the hub from Ethernet. Turn Thread back on. Reconnect the hub to Ethernet. Wait a few minutes before attempting to reconnect the Touchpad to the Hub. If the issue persists, check these additional settings: Enable “Multi-Link Operation” in the settings Check that the IPv6 is set up on your router. If at this point, the device will not connect, consider plugging a separate WPA router into your Eero router and connecting the hub to the separate router via Ethernet.…

If your Alarm Touchpad is having trouble staying connected to WiFi, follow these steps to troubleshoot and restore a stable connection. Step 1: Basic Troubleshooting 1. Check WiFi Signal Strength If the Touchpad is far from your router, try moving it closer temporarily to see if the connection improves. If possible, place your router in a central location for better coverage. Run a Network Communication Test on the Touchpad: Tap the three dots at the bottom of the screen → Settings → Enter your 4-digit master PIN → Touchpad → WiFi → Network → Communication Test 2. Verify Your Network Credentials If you've recently changed your WiFi password, reconnect the Touchpad to your network: Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi Select your WiFi network and enter the updated password. 3. Check Internet Speed & Stability Run a speed test on a phone or computer near the Touchpad. Recommended minimum speeds: Download Speed: 10 Mbps+ Upload Speed: 2 Mbps+ If speeds are low, try: Restarting your modem/router. Contact your Internet Service Provider (ISP) for assistance. 4. Manually Reconnect the Touchpad to WiFi Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi Select Primary Network Follow the on-screen prompts to reconnect your Touchpad to WiFi. Step 2: Connect the Touchpad Directly to the Hub If your Touchpad still struggles to stay connected, you can connect it directly to the Hub’s Local Area Network (LAN) for a more stable connection. How to Connect to the Hub Network: Tap the three dots at the bottom → Settings → Enter your 4-digit master PIN → Touchpad → WiFi Look for a network labeled Alula Hub [Network Name] and select it. If prompted, enter the password (found in your system documentation or provided by support). Wait for confirmation that the Touchpad has successfully connected. Check the signal strength – it should be above 20 for optimal performance.…

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