Door/Window Sensor False Alarms

It is important to regularly test and maintain all of your sensors. A low battery or abnormal damage to the sensor can cause irregular activity. 

1. Verify that the sensor and magnet are securely mounted. If either piece has fallen off, the system will not function properly.

2. Verify that the spacing between the sensor and magnet is no further than 1/2 of an inch when the door/window is closed.

3. Verify that the door or window does not move excessively while it is closed.

4. Verify that the sensor is located inside, away from large metal appliances, and in a climate-controlled environment.

5. Replace the batteries (Two CR-2032 Batteries).

If the batteries have already been replaced and the issue persists, please contact our support for further assistance.