Smoke Detector Not Properly Triggering

Troubleshooting Steps

If you feel your sensor is not triggering properly, we recommend testing the sensor. Your Smoke Detector will trigger in the event of a Fire/Smoke Detection or you can test it by tampering the Smoke Detector.  To do this please twist the Smoke Detector counter-clockwise until it detaches from its mounting plate.

Perform a Sensor Test

If the sensor is still not responding through testing, please check the following: 

• Verify that the batteries in the sensor are new batteries, and make sure they are properly attached to the sensor.

• Move the Smoke Detector closer to the Hub.

If the Smoke Detector still won’t trigger after performing the above troubleshooting steps, please reach out to our support team for further assistance.