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Re: ALARM EVENT - TAMPER SYSTEM UNARMED @Carl Andrews In that case, I would advise calling technical support at 855-268-3669.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Alarm Event
- Reported - view
Re: Panel Replacement @Valentin Niculae It's a popular request, so we are working on making it possible.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Panel
- Reported - view
Re: Panel Replacement @Valentin Niculae Currently, we are only able to support one panel per system, as each have a unique signal.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Panel
- Reported - view
Re: How to Install the Cove Security System @Dave Snyder We're sorry to hear that the camera isn't working! Please give us a call at 855-268-3669 to troubleshoot your camera.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Cove Touch Panel Installation
- Reported - view
Re: Adding a Window Sensor @Marioly collazo Contact us at 855-268-3669 or send an email to support@covesmart.com . We'll get you taken care of!
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Adding/Removing Sensors
- Reported - view
Re: Panel Communication Failure @Susan Webb Please call us at 855-268-3669 for help finishing the complete sensor signal test.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Panel
- Reported - view
Re: Arming in Stay Mode @Donald Smith Pets under 30 lbs. will not set off the motion detector, no.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Arm/Disarm System
- Reported - view
Re: Cove App - How to Add a User @Richard Deldonna Please close the app, relaunch, and try again. If that doesn't work, please call 855-268-3669 to have your login information reset.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- Cove Mobile FAQ
- Reported - view
Re: How to Enable Alexa @Louis Pisapia This will be best fixed by calling our tech support team at 855-268-3669, or by using our live chat feature.
- Admin2Cove Employee
- Admin
- Daniel_h
- 7 mths ago
- After Install
- Reported - view
Re: Update Billing @James Radigan Just contact us by chat, email, or phone call and we can give you any information that you need. Once our customer portal is ready, you'll be able to view your billing information…
- Admin2Cove Employee
- Admin
- Daniel_h
- 8 mths ago
- 1
- Just Ordered, Now What?
- Reported - view
Re: What Do I Do If I Move To a New Home or Location? @Rachel Massey We apologize for the confusion. Using command strips or 3M tape is what we recommend.
- Admin2Cove Employee
- Admin
- Daniel_h
- 8 mths ago
- 1
- Just Ordered, Now What?
- Reported - view
Re: Arming in Away Mode @Heather VanderWal Yes, that is called the entry delay. By default, you'll have 30 seconds to get to the panel to disarm the alarm. To increase that time,…
- Admin2Cove Employee
- Admin
- Daniel_h
- 8 mths ago
- 1
- Using Panel
- Reported - view
Re: What is Cove LiveAssist? @Kimberly Daniel Great question! Our monitoring center will call and notify you of flood sensor alarms, but will not dispatch the authorities.
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Cove LiveAssist & InstaText FAQ
- Reported - view
Re: Update Billing @Wangeci Wanyiri We are currently in the final stages of development on our customer portal, so it will be available soon!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- 2
- Just Ordered, Now What?
- Reported - view
Re: Glass Break Detector Not Triggering Jasmine, I would add that they shouldn't expect the alarm to go off if they break a dish or a piece of unframed glass, because the sensor is calibrated to only detect the sound of framed glass…
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Sensor Not Triggering Alarm
- Reported - view
Re: Cove App Features @Italiano Scott Thank you for the suggestion!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Cove Mobile FAQ
- Reported - view
Re: Alarm Event- Low Battery @Nick P That's a great suggestion, thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Alarm Event
- Reported - view
Re: Renaming a Sensor @Keidric Solivan Thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Adding/Removing Sensors
- Reported - view
Re: How to Enable Alexa @Travis Zeeler are you logged into the cove app? The Alexa feature is only available on the Cove Plus monitoring plan, which gives the required access to the app.
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- After Install
- Reported - view
Re: How to Enable Alexa @Travis Zeeler It's the same as stay mode without the entry delay, meaning that as soon as a door is opened, the alarm will be set off.
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- After Install
- Reported - view
Re: How to Enable Alexa @Hector Mercado Not currently, but thank you for the suggestion!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- After Install
- Reported - view
Re: Arming in Stay Mode @Hector Mercado Thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 9 mths ago
- Arm/Disarm System
- Reported - view
Re: Alarm Event - System Tampered @Jasmine Petit I would maybe move that image to the section up top, above where you can start writing. Then you can use the example in italics to explain what they are likely experiencing.
- Admin2Cove Employee
- Admin
- Daniel_h
- 10 mths ago
- Alarm Event
- Reported - view
Re: Alarm Event - System Tampered @Jasmine Petit the image at the top. Is that supposed to be the example, or the italicized text below it? Or Both? If it is supposed to refer to both the picture and the text,…
- Admin2Cove Employee
- Admin
- Daniel_h
- 10 mths ago
- Alarm Event
- Reported - view
Re: What is Cove LiveAssist? @Aishah it's something that you set up during installation. If you didn't get the chance to set the 4 digit pin, please call us at 855-268-3669 and we can reset it for you.
- Admin2Cove Employee
- Admin
- Daniel_h
- 10 mths ago
- Cove LiveAssist & InstaText FAQ
- Reported - view

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