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Re: ALARM EVENT - TAMPER SYSTEM UNARMED @Carl Andrews In that case, I would advise calling technical support at 855-268-3669.
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 wk ago
- Sensor Tampering Issues
- Reported - view
Re: Panel Replacement @Valentin Niculae It's a popular request, so we are working on making it possible.
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 wk ago
- Panel
- Reported - view
Re: Panel Replacement @Valentin Niculae Currently, we are only able to support one panel per system, as each have a unique signal.
- Admin2Cove Employee
- Admin
- Daniel_h
- 4 wk ago
- Panel
- Reported - view
Re: How to Install the Cove Security System @Dave Snyder We're sorry to hear that the camera isn't working! Please give us a call at 855-268-3669 to troubleshoot your camera.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Installing Sensors
- Reported - view
Re: Adding a Window Sensor @Marioly collazo Contact us at 855-268-3669 or send an email to support@covesmart.com . We'll get you taken care of!
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Adding/Removing Sensors
- Reported - view
Re: Panel Communication Failure @Susan Webb Please call us at 855-268-3669 for help finishing the complete sensor signal test.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Panel
- Reported - view
Re: Arming in Stay Mode @Donald Smith Pets under 30 lbs. will not set off the motion detector, no.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Arm/Disarm System
- Reported - view
Re: Cove App - How to Add a User @Richard Deldonna Please close the app, relaunch, and try again. If that doesn't work, please call 855-268-3669 to have your login information reset.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Cove Mobile FAQ
- Reported - view
Re: How to Enable Alexa @Louis Pisapia This will be best fixed by calling our tech support team at 855-268-3669, or by using our live chat feature.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Cove Mobile FAQ
- Reported - view
Re: Installing Yi Cameras @Kimberly Daniel Unfortunately not, as the Yi Camera is not connected to the Cove Panel.
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- Installing Cameras
- Reported - view
Re: Update Billing @James Radigan Just contact us by chat, email, or phone call and we can give you any information that you need. Once our customer portal is ready, you'll be able to view your billing information…
- Admin2Cove Employee
- Admin
- Daniel_h
- 1 mth ago
- 1
- Just Ordered, Now What?
- Reported - view
Re: Cove Partnership with YI @Patrick Smalley It's actually standard. It isn't on the cloud storage section of the app, but underneath the video feed. If you tap on the small view of your camera under the "Cameras" section,…
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- Sales Questions
- Reported - view
Re: What Do I Do If I Move To a New Home or Location? @Rachel Massey We apologize for the confusion. Using command strips or 3M tape is what we recommend.
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- Just Ordered, Now What?
- Reported - view
Re: Arming in Away Mode @Heather VanderWal Yes, that is called the entry delay. By default, you'll have 30 seconds to get to the panel to disarm the alarm. To increase that time,…
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- Using Panel
- Reported - view
Re: What is Cove LiveAssist? @Kimberly Daniel Great question! Our monitoring center will call and notify you of flood sensor alarms, but will not dispatch the authorities.
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- Cove LiveAssist & InstaText FAQ
- Reported - view
Re: Update Billing @Wangeci Wanyiri We are currently in the final stages of development on our customer portal, so it will be available soon!
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- 2
- Just Ordered, Now What?
- Reported - view
Re: Glass Break Detector Not Triggering Jasmine, I would add that they shouldn't expect the alarm to go off if they break a dish or a piece of unframed glass, because the sensor is calibrated to only detect the sound of framed glass…
- Admin2Cove Employee
- Admin
- Daniel_h
- 2 mths ago
- Sensor Not Triggering Alarm
- Reported - view
Re: Cove Partnership with YI @Sheila Hernandez Yes you can! Please email Yi support at support@yitechnology.com , cc support@covesmart.com , and request that your cloud service be cancelled.
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Sales Questions
- Reported - view
Re: Cove App Features @Italiano Scott Thank you for the suggestion!
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Cove Mobile FAQ
- Reported - view
Re: Alarm Event- Low Battery @Nick P That's a great suggestion, thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Changing Batteries
- Reported - view
Re: Renaming a Sensor @Keidric Solivan Thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Adding/Removing Sensors
- Reported - view
Re: How to Enable Alexa @Travis Zeeler are you logged into the cove app? The Alexa feature is only available on the Cove Plus monitoring plan, which gives the required access to the app.
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Cove Mobile FAQ
- Reported - view
Re: How to Enable Alexa @Travis Zeeler It's the same as stay mode without the entry delay, meaning that as soon as a door is opened, the alarm will be set off.
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Cove Mobile FAQ
- Reported - view
Re: How to Enable Alexa @Hector Mercado Not currently, but thank you for the suggestion!
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Cove Mobile FAQ
- Reported - view
Re: Arming in Stay Mode @Hector Mercado Thank you for the feedback!
- Admin2Cove Employee
- Admin
- Daniel_h
- 3 mths ago
- Arm/Disarm System
- Reported - view

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