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Updating and Installing Your Panel Firmware

  • updated 9 mths ago

If you have recently received a notification from Cove that your firmware is out of date, you should also have received an SD card. Here are some brief instructions on how to update your Touch Screen Panel’s firmware, to ensure that your system is running smoothly.

  1. Disarm your system. 

  2. Insert the provided SD card into the slot on the top right corner of the panel until it clicks and your screen changes to yellow.  Make sure the gold connectors face toward the front (screen side) of the panel. 

  3. Make sure your panel is plugged into an outlet. It is critical that your panel remains plugged in and the SD card remains in the panel until the firmware update is complete.

  4. On the screen, select “Yes” when asked to “Update Firmware."

  5. Enter your master passcode. (If you never set one up, use 3333)

  6. Your firmware update will start automatically and should take 2-3 minutes.  

  7. Wait for your panel to establish connection. Once connected, your panel will say, “Hi there, welcome to Cove.”

  8. Follow the instructions as they are shown onscreen.

Please do not hesitate to reach out to us if you have any questions or concerns about this process.

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