Confidentiality and Media Policy - ER

The confidentiality and media policy outlines the guidelines for protecting confidential information and avoiding unauthorized disclosure of information to unauthorized parties. 

As an agent, you have access to confidential and sensitive information, including financial data, customer profiles, and product development plans, which are vital for our company, customers, and partners. It is crucial to maintain the confidentiality of this information to safeguard our reputation and maintain our competitive advantage. 

Your responsibilities include keeping all work-related information confidential. You should not share any information, orally or in writing, with external parties unless authorized by management. This includes details about customers, products, employees, and the company itself. Moreover, using this information for personal gain or unrelated purposes is strictly prohibited. 

Having said this, we will sometimes get requests from media representatives or attorneys. As an agent, you are not to provide any information aside from getting them in contact with the correct department.  

View the process to follow for these requests below: 

• Media Inquiries: If you receive a media inquiry, whether by phone, email, or in-person, you must refer the inquiry to the legal department by sending an email to legal@covesmart.com including the Director of Operations in the email. Do not provide any information to any media persons beyond informing them our team will get in contact with them. If you are unsure about how to respond to a media inquiry, contact your supervisor immediately. 
• Legal Inquiries: If you receive a legal inquiry, whether by phone, email, or in person, you must refer the inquiry to the company's legal department by sending an email to legal@covesmart.com including the Director of Operations in the email. Do not provide any information to attorneys or legal representatives beyond informing them our team will get in contact with them. If you are unsure about how to respond to a legal inquiry, contact your supervisor immediately. 

We take the protection of our company's confidential information seriously, and we expect you to do the same. By following these guidelines, you will help us maintain the confidentiality of our information, protect our reputation, and avoid any legal or ethical issues.