Medical Alert False Alarm

It is important to regularly test and maintain all sensors and medical devices. A low battery or abnormal damage to the device can cause irregular activity. 

Troubleshooting False Alarms

Make sure you are NOT using the Medical Alert Necklace in these situations:

• Do not wear the necklace in bed. 

  • We recommend setting it within arm's reach of your bed, typically on a nightstand or dresser.

• Make sure you are not carrying it inside of a purse along with other items that could inadvertently press the button.

• Avoid situations that could cause the button to be pushed inadvertently.

If the Medical Alert Necklace continues to trigger false alarms without being pressed, please reach out to our support team for further assistance.