Portal - Billing Page

This article explains what is included in the Billing Tab on the online portal.

Features Available on the Billing Page:

• Make a Payment/Make an Early Payment
• View Payment History
• Change Payment Date

 

How to Make a Payment on the Online Portal

 

This section explains the process of making a payment through the online portal. Please note that your account will either indicate that you are caught up, have a balance due, or have a monitoring credit. 

1. You can either pay off your account balance or make an early payment.

   • If you have a balance your account will look similar to the example shown below.  To pay your balance, select “Make a Payment.”

   • If you are caught up on payments your account will look similar to the example shown below. If you want to make an early payment, select “Make an Early Payment.”

2. When you are ready, click “Confirm Payment.”

   • This will be pulled from the primary payment method on the account. If you would like to use a different payment method, you will need to go to the “Payment methods” section and change your primary method first.

3. If the payment was successful, an indicator will appear that says the payment was successful.

Review Payment History

On the Billing Page, select the link labeled “View payment history.” Here you can review your payment history. 

Payment Date

This section will show you when the next billing date is.

If you need to adjust your billing date:

1. Click on “Change payment date.”

2. Choose the new date.

   • Please note that if the date you are choosing has already passed for this month, it will offer a proration.

   • If the date hasn't passed within the month, it will advise you that it will bill for this month what the prorated amount will be and what the normal payments will be afterward.

     

3. Click on “Save New Date” to save the desired date.

Payment Methods

This section shows the current payment method(s) on file. Including the type, last 4-digits, and expiration date. As well as an option to add a new payment method.

To add a payment method:

1. Click on “Add Payment Method.”

2. Select the payment method you would like to add. You can add a credit or debit card.

3. Fill out the required information in the pop-up.

4. Once the information is filled out, click “Add Card” or “Add This Account” to save the payment method.

To edit or remove a payment method:

1. Select “Edit” next to the payment method you would like to edit or remove.

2. In the pop-up window, you will either edit the information or select “Remove from account.”

   • You can also set a payment method as the primary method of payment at the bottom of the pop-up.

FAQs

1. What if it didn't show the payment going through successfully?

   • If you did not receive the indicator that payment didn’t pull, please stop and check your bank statement for any pending charges. Do not attempt to run it again until you have checked your bank statement. If the issue persists, please contact us.

2. What if the billing date doesn’t actually reflect when it pulls from my bank?

   • Some banks may show the charge as pending as of the date it attempts to pull but may not accurately reflect it successfully pulling on that date. It is possible to show up on your bank statement a day or so later.

   • If it is well beyond that window, please view your billing history. If there are any questions, please contact us.

3. How can I do a direct invoice?

   • At this time, we can only offer auto payments. We currently do not have the option for paper or email invoices.

4. Can I remove multiple cards online?

   • You can remove old payment methods, but the system does require that at least one card is on file at all times. 

5. How do I make a bulk payment or pay early?

   • In those cases, we ask you to please call us at 855-268-3669 or you can use the chat option as long as it's with the card on file. At this time, we do not offer that option online.