This article explains what you can adjust in the "My Account" tab of the Online portal. 

My Account

• Account number: This shows your account number.
• Name on Account: This is the name on the Account or rather the name of the person whose ID it is associated with.
• Monitored Address: The address where the system is located.
• Phone number: The primary phone number on the account.
• Email: The primary email on the account.
• Verbal Passcode: The verbal passcode on the account.
• Shipping Address: The address to ship additional products.
• Emergency Contact: The emergency contacts to contact after the primary account holder during an alarm event.
• Medical Info (In Development): Additional information our Monitoring agents can provide to the dispatching authorities.
• Portal Password: The current password to log into the portal.covesmart.com site.
• Monitoring Plan: What Monitoring plan you are currently using.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page