Update Billing

Auto-draft Monthly Billing

Upon purchasing our system, you were enrolled in auto-draft. This means that each month, we will automatically charge your card on file for your monthly monitoring cost. If you need your monthly monitoring cost, this can be found in your original order confirmation, which was emailed after purchase.

Updating Billing Information

To update your billing information we recommend that you call our Billing Department at 855.268.3669. At this time we do not have a way for customers to update their information on their own. Once a customer portal is available, we will send an update via our Knowledge Base, and you will have the ability to update your payment information online.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • Can you guys correct the phone number above - it's missing a number

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      • CoveAdmin
      • Dallin
      • 4 mths ago
      • Reported - view

      Robert Jericho Thanks. We got it updated. 

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  • Is there an easier way to update my credit card number without having to physically call?

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      • CoveAdmin
      • Dallin
      • 3 mths ago
      • Reported - view

      Megan Jones We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. Until then, you will need to physically call us. Thankfully we have support at all hours of the day or night, so you can do it at your convenience. 

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  • Do you send out an email before the bill is due for the month? Where do I pay? 

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      • CoveAdmin
      • Dallin
      • 2 mths ago
      • Reported - view

      James Hartigan All accounts are setup up on CC and auto-drafted.  We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. We don't have a way to update you via email when a bill is due. 

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  • How do I cancel this service? You all don’t even have a way to update billing without calling. I’m not interested in holding on a call all day. 

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    • Sonja Williams Just give us a call at 855-268-3669.  We're usually very quick to answer the phone, and do our best to limit wait times whenever possible.

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