Update Billing

Auto-Draft Monthly Billing

Upon purchasing your Cove system, you were enrolled in auto-draft billing. This means that we will automatically charge your card on file for your monthly monitoring cost each month. If you are looking for your monthly monitoring cost, you can find this in your original order confirmation, which was emailed after your purchase.

Updating Billing Information

To update your billing information, we recommend visiting your customer portal and adding a new card. For more instructions on how to do this, please see this article. You may also choose to update your information over the phone by calling our Billing Department at 855.268.3669

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • Can you guys correct the phone number above - it's missing a number

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    • Robert Jericho Thanks. We got it updated. 

      Like
  • Is there an easier way to update my credit card number without having to physically call?

    Like 1
    • Megan Jones We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. Until then, you will need to physically call us. Thankfully we have support at all hours of the day or night, so you can do it at your convenience. 

      Like 2
    • Cove We are now at the end of the year with still no way to update the information ourselves. Any update?

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    • Rachel Bemis Thank you for following up with us here Rachel. According to our development team, the customer portal should be released before the end of this quarter. Hopefully, early February if all goes well.

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    • Cove So, it's 2021. Any update on the customer portal?

      Like 3
    • Adam Harmon We're now well past early February. Any update on this? I hate having to call and give someone my payment information over the phone. THIS is what is going to have me cancel my service. What company does not have this ability for their customers?

      Like
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 3 mths ago
      • Reported - view

      Rachel Bemis 

       We have launched our member portal for you and all other members to be able to manage your billing. 

      https://support.covesmart.com/t/p8hl8ym/portal-home-page

      Like
  • Do you send out an email before the bill is due for the month? Where do I pay? 

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    • James Hartigan All accounts are setup up on CC and auto-drafted.  We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. We don't have a way to update you via email when a bill is due. 

      Like
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 3 mths ago
      • Reported - view

      James Hartigan 

       We have launched our member portal for you and all other members to be able to manage your billing. 

      https://support.covesmart.com/t/p8hl8ym/portal-home-page

      Like
  • How do I cancel this service? You all don’t even have a way to update billing without calling. I’m not interested in holding on a call all day. 

    Like 1
    • Sonja Williams Just give us a call at 855-268-3669.  We're usually very quick to answer the phone, and do our best to limit wait times whenever possible.

      Like
  • When is the payment portal going to be available? Calling is very inconveniencing.

    Like 2
    • Wangeci Wanyiri We are currently in the final stages of development on our customer portal, so it will be available soon!

      Like 2
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 3 mths ago
      • Reported - view

      Wangeci Wanyiri 

       We have launched our member portal for you and all other members to be able to manage your billing. 

      https://support.covesmart.com/t/p8hl8ym/portal-home-page

      Like
  • How do I see my billing information?

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    • James Radigan Just contact us by chat, email, or phone call and we can give you any information that you need. Once our customer portal is ready, you'll be able to view your billing information online. 

      Like 1
  • Please e-mail me a billing statement from the day I signed up for Cove service. I need to understand what the billing has been for. Thank you.

    persister@protonmail.com

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  • This thread is several months old, yet I still don’t see the option to update billing information. Calling in is an inconvenience, it’s 2021. You guys need to get with the times, update billing online has been around forever, please fix this ASAP, or I’m canceling service. 

    Like 2
    • Edwin Joseph According to our development team, the customer portal should be released before the end of this quarter. Hopefully, early February if all goes well. Should you need any more help with your account, please give us a call at 8552683669.

      Like
  • I will call cove customer service the 1st of next month to update billing

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  • I need to be able to get a billing statement for proof of what I pay to Cove per month.  Please put in a detailed payment summary of my account.

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    • Amanda King We are building out a customer portal and we will be able to provide that info once it becomes available. In the mean, reach out to our support team and we would happy to help you get that resolved. https://www.covesmart.com/contact-us

      Like
  • Just curious on how y’all have been in service for awhile. I purchased a system a little over 7 months ago and there’s yet to be a portal/ app developed for your customers to login to and change billing information or update account information or order more products to attach to our system after expanding our house without calling or emailing. There’s been no updates to the systems interface. There’s been no new products released like a siren, or additional panels to add to the system.

    Yes, I’ve recommend y’all to plenty of people. Very affordable for the system provided. Unfortunately, I thought in a few months, y’all would have had these things lined out or at least a future update of maybe when you’re would have these things offered. 

    Thanks for your time

    Like 1
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 5 mths ago
      • Reported - view

      Melody Jordan We have been selling for just over 2 1/2 years, we only wish to provide quality products, which means that if a product or a feature is not ready for launch with all the bugs worked out. We will not release it. 

      Our Member portal has been in development and we are working out the last few kinks to ensure that all of our members have the best experience. It is scheduled to launch at the end of March. 

      We have released our integrated cameras and are releasing a new smoke + CO sensor. 

      You may notice the banner at the top of our Knowledge Base and we will be using this for all future announcements. 

      I do hope I was able to address some of your concerns, if you have additional questions please do not hesitate to contact support at 855.268.3669

      Like
      • Tonya King
      • Tonya_King
      • 4 mths ago
      • Reported - view

      Melody Jordan I know right. I have been with them a year. They had promised a rollout of outdoor cameras last year. This was one of the main reasons I went with Cove and not a competitor. Haven't seen that. Dunno how much equipment credit I have. Yes I could do the math on the credits but I shouldn't have to. Now they are sending me emails for a "missed payment" when 1) today is 3/2 and for the entire time I have had this service payment has been paid on the 11th or 12...so now they are trying to collect payment not due for at least 10 more days. It is frustrating to not have somewhere to go and manage your own information and like others have said, no one has time to sit on the phone. That's archaic. I understand not putting things into the market before they are ready, but a customer interface is not that hard to build...

      Like
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 4 mths ago
      • Reported - view
      • Tonya King
      • Tonya_King
      • 4 mths ago
      • Reported - view

      Jasmine Petit that's great, but what am I supposed to do with that? I have had this service for a while and there is no way to figure out how much billing credit I have to use towards equipment and still no customer facing portal. Basically you read my comment, and only answered a concern relating to more profit for Cove by linking me to the cameras I guess. 

      Like
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 3 mths ago
      • Reported - view

      Tonya King 

       We have launched our member portal for you and all other members to be able to manage your billing and see the credits on your account. 

      https://support.covesmart.com/t/p8hl8ym/portal-home-page

      Like
  • I received a cancellation notice and have zero way to take care of this without an estimated 10-15 min hold time. There’s no online option to update billing. This is absurd, I do not recommend Cove to ANYONE looking for a good security system. The old saying “you get what you pay for” is 100% applicable here. 

    Like