Update Billing
Auto-draft Monthly Billing
Upon purchasing our system, you were enrolled in auto-draft. This means that each month, we will automatically charge your card on file for your monthly monitoring cost. If you need your monthly monitoring cost, this can be found in your original order confirmation, which was emailed after purchase.
Updating Billing Information
To update your billing information we recommend that you call our Billing Department at 855.268.3669. At this time we do not have a way for customers to update their information on their own. Once a customer portal is available, we will send an update via our Knowledge Base, and you will have the ability to update your payment information online.
Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page
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Can you guys correct the phone number above - it's missing a number
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Robert Jericho Thanks. We got it updated.
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Is there an easier way to update my credit card number without having to physically call?
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Megan Jones We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. Until then, you will need to physically call us. Thankfully we have support at all hours of the day or night, so you can do it at your convenience.
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Cove We are now at the end of the year with still no way to update the information ourselves. Any update?
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Rachel Bemis Thank you for following up with us here Rachel. According to our development team, the customer portal should be released before the end of this quarter. Hopefully, early February if all goes well.
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Do you send out an email before the bill is due for the month? Where do I pay?
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James Hartigan All accounts are setup up on CC and auto-drafted. We will have a customer portal very soon Megan. Optimistically by the end of the Summer, pessimistically by the end of the year. We don't have a way to update you via email when a bill is due.
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How do I cancel this service? You all don’t even have a way to update billing without calling. I’m not interested in holding on a call all day.
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Sonja Williams Just give us a call at 855-268-3669. We're usually very quick to answer the phone, and do our best to limit wait times whenever possible.
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When is the payment portal going to be available? Calling is very inconveniencing.
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Wangeci Wanyiri We are currently in the final stages of development on our customer portal, so it will be available soon!
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How do I see my billing information?
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James Radigan Just contact us by chat, email, or phone call and we can give you any information that you need. Once our customer portal is ready, you'll be able to view your billing information online.
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Please e-mail me a billing statement from the day I signed up for Cove service. I need to understand what the billing has been for. Thank you.
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James Radigan Your billing statement has been sent. Please contact us at support@covesmart.com if you have any further questions.
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This thread is several months old, yet I still don’t see the option to update billing information. Calling in is an inconvenience, it’s 2021. You guys need to get with the times, update billing online has been around forever, please fix this ASAP, or I’m canceling service.
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Edwin Joseph According to our development team, the customer portal should be released before the end of this quarter. Hopefully, early February if all goes well. Should you need any more help with your account, please give us a call at 8552683669.
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