How does the 60-Day Money-Back Guarantee Work?

We understand that you may or may not have had experience with security systems. To assure you that ours is simple to set up and easy to use, we provide a 60-day risk-free trial for every customer! We are confident you will enjoy the increased peace of mind from protecting your home and loved ones. If for some reason we do not live up to your expectations, send it back for a full refund.

Refund within 60 days after purchase

Cove will provide a complete refund of service and equipment charges, as long as you notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”). You must also ship the Product(s) you want to return to us no later than (the "60-Day Refund Period"). The purchased products need to be returned with all the components of the original purchase in good working condition. Please review our Refund Policy for more information. 

At the end of the day, we will always take care of our customers. If you have an extenuating circumstance, we will do our best to work it out. 

 

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • Am i in the 60 day money day refund period? Thanks 

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  • Beware, if you sign up for the free trial and do not pay fully for the equipment up front, you are charged $10 a month until you do and your monthly cost of highest end monitoring is NOT $25 a month, it is $34.99.

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      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 4 mths ago
      • Reported - view

      Christian Melby We do not have a Free Trial, all members pay during the 60-day trial however if they wish to cancel they can do so and receive a full refund of any money that they pay for both the equipment and monthly monitoring. 

      Members who select the Economy option are made aware in the original order confirmation that the amount they pay each month. We also provide that information on our Knowledge Base in this article https://support.covesmart.com/t/m27v5p/equipment-payment-options-value-plan-vs-economy-plan

      If you would like to pay $24.99 call support and pay off the equipment total and we will reduce your monthly monitoring, as the $10 a month is for the convenience of not having purchased the equipment upfront. 

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    • Jasmine Petit Again, just as I wrote. Beware, buyers, you are charged an extra $10 a month until you pay off the equipment. Your monthly monitoring cost is not $24.99, it is an extra $10 or $34.99 a month. Call it whatever nonsense (i.e. "convenience") you want, but you are being overcharged because you did not/could not pay for the equipment all at once. And, as far as I can tell, I saw nothing in the signup materials that warns of this. It was a surprise that required me to go back and finish paying off the remaining equipment cost.

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      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 4 mths ago
      • Reported - view

      Christian Melby The economy option is not available in every state, it is also not available for those that select basic monitoring or those that answer they are using the system for an apartment or business. 

      The $34.99 only applies to those who do not purchase the equipment, as most of our members purchase the equipment when they are placing their original order, their monthly cost is $24.99. 

      Having the Economy option allows those eligible to purchase a system valued at $415 retail price and lock the sale price of the equipment, all for $34.99.

      When checking out the first option presented is the option to pay for the equipment and the monthly cost shows at $24.99. 

      By selecting the option to not pay the equipment cost upfront the monthly monitoring cost immediately changes by $10. You also have to accept terms and conditions, if you feel like this was not clearly stated enough we welcome feedback that will help make information more readily available. 

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