What is Cove LiveAssist?

The Cove touch panels have an integrated microphone and speaker that enable communication with the monitoring center in the event of an alarm.

 

Live Assist FAQ

This feature allows two-way communication directly from your panel. This can be done by

  • Arming your system and triggering an alarm
  • Pressing the call button on your panel to request a Medical, Fire or Police dispatch

In an emergency, the monitoring center is able to speak to whoever is home, even if you've changed your emergency contact numbers.

Verbal Hostage Code

You can also set a verbal Hostage Code, which you would give the monitoring center in the event that you would like to have the authorities dispatched without informing anyone in your home. This is similar to the 4 digit hostage passcode. To have a verbal hostage code set, call 855.268.3669.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • Is there a way to test the live assist without creating false alarms

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      • CoveAdmin
      • Dallin
      • 2 mths ago
      • Reported - view

      Noah Amundson That is a great question. Yes, if you give us a call at 855-268-3669 and request that we put your system on test, CoveLive Assist should still work without calling the monitoring company. However, because it is not a real alarm event, and only a test, it might not be as reliable. 

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    • Cove Okay but is there any way to test the live assist reliably

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      • CoveAdmin
      • Dallin
      • 2 mths ago
      • Reported - view

      Noah Amundson the best way to test it is to set off the alarm. Keep in mind, if you don't disregard via the LiveAssist within 5-10 seconds, they will still call you. They will likely call you anyways, but just to make sure everything is ok. 

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  • how long does it take for the monitoring center to call you on the panel

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    • Noah Amundson It depends on the cellular connection in your area, and whether or not you dismiss the alarm with the InstaText feature. I would be waiting by the panel and have your phones nearby, as they may call those as well. 

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  • What is my 4 digit pin

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    • Aishah it's something that you set up during installation. If you didn't get the chance to set the 4 digit pin, please call us at 855-268-3669 and we can reset it for you. 

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