Post-Purchase & Shipping FAQ
Post Purchase & Shipping Frequently Asked Questions
This article will cover some of the more commonly asked questions related to what to expect after purchasing and if there’s anything you need to know or do prior to the equipment's arrival.
Q: Can I modify (add or remove items) from my initial order after it’s been placed?
A: Simply contact our support team or chat with an agent who can assist you. If you have any promotional codes that you did not apply to your initial order, please mention that to the agent assisting you.
Q: What is the average Fulfillment and Shipping Time frame for the System to Arrive?
A: We strive to process and fulfill your order within a few business days. Once shipped, delivery typically takes 2–9 business days, depending on your location and current demand. The estimated delivery date will be available once the shipping carrier picks up the package.
Q: How do I access the Online Portal
A: The Online portal will be accessible once fulfillment has been completed and the order has shipped. We will email you with your login credentials. Simply go to https://portal.covesmart.com/ and enter your provided credentials to access the online portal.
Q: Is there anything that I need to do before the system arrives?
A: We recommend contacting your city or county to see if a fire or burglary alarm permit is required. If so, request an application from that city/county to request a permit. Please note that we will email you after your order has been placed with any required information you may need to fill out a permit.
Q: What If I need to change my Shipping Address?
A: You can update your shipping address via our online Portal, however, if your initial order has shipped and you realize it has been sent to the wrong address, please contact our support or chat with an agent.
Q: What should I do if my Order has been Lost/Stolen?
A: Please contact our support or talk to an Agent. Cove will deactivate the lost or stolen panel so that it cannot send any unauthorized signals or alarms and request a replacement order for you.
