Sales FAQ
Monitoring Plans Overview: Basic Plan vs. Plus Plan
Cove offers two monitoring plans tailored to meet different levels of security needs: Basic Plan and Plus Plan. Below is a detailed explanation of the differences between the two plans:
Basic Plan
Cost: $19.99/month
Ideal For: Customers looking for essential home security coverage with 24/7 professional monitoring at an affordable price.
Key Features:
24/7 Professional Monitoring: Your security system is actively monitored around the clock, ensuring a fast response to alarms triggered by emergencies like break-ins, fires, or flooding.
Automated System Alerts: If an event triggers your security system, such as an open door or detected motion, you’ll receive automated alerts directly through the Cove system.
Mobile App Access: Use the Cove mobile app to control your security system from anywhere. Arm or disarm the system, view system status, and stay connected to your home through your smartphone.
The Basic Plan provides a reliable and user-friendly security solution without any unnecessary extras, making it perfect for customers who need essential home monitoring services.
Plus Plan
Cost: $29.99/month
Ideal For: Customers who want the benefits of the Basic Plan along with enhanced features, additional protections, and long-term equipment savings.
Key Features:
Everything in the Basic Plan: Includes 24/7 professional monitoring, automated system alerts, and mobile app access.
Equipment Protection & $5 Monthly Credit:
Cove’s Plus Plan includes a $5 monthly equipment credit that can be used to purchase new equipment or upgrade your existing security system.
If unused, the credit rolls over each month, allowing you to accumulate credits over time for larger equipment purchases.
Lifetime Equipment Warranty: All equipment purchased through Cove is covered by a lifetime warranty for customers on the Plus Plan. If a device malfunctions or breaks, Cove will replace it free of charge.
Smartphone Notifications: Receive advanced notifications directly on your phone for system activity, such as when motion is detected, doors are opened, or alarms are triggered. This provides greater visibility and control over your home security.
The Plus Plan adds enhanced value for customers who want peace of mind knowing their equipment is protected, while also providing the opportunity to upgrade their system over time without additional costs.
Summary: Key Differences
Feature |
Basic Plan ($19.99) |
Plus Plan ($29.99) |
24/7 Professional Monitoring |
✅ |
✅ |
Automated System Alerts |
✅ |
✅ |
Mobile App Access |
✅ |
✅ |
$5 Monthly Equipment Credit |
❌ |
✅ (rolls over each month) |
Lifetime Equipment Warranty |
❌ |
✅ |
Smartphone Notifications |
❌ |
✅ |
Choosing the Right Plan
Choose the Basic Plan if you need dependable, budget-friendly home monitoring with essential features.
Choose the Plus Plan if you want added benefits like equipment protection, lifetime warranties, and monthly credits to enhance or expand your system over time.
For more information, visit Cove Monitoring Plans.
Current Promotions we are Offering
1. Website Current Discount
Details: Cove typically features a current discount on their website, offering savings for new and existing customers.
How to Redeem:
Visit the Cove website’s homepage to view the current promotion. These discounts are automatically applied to your purchase.
2. Free Indoor Camera
To redeem the free indoor camera promotion, you need to manually add the camera to your cart. The promotion will automatically apply, discounting the camera so you receive it for free. Ensure this is reflected in your order summary before completing your purchase.
3. Military Discount
Cove offers a discount specifically for active duty, reserves, veterans, and retired members of the military as a way to honor their service.
How to Redeem:
Visit the Military Discount page and follow the instructions to verify your military status through their secure verification system. Once verified, you’ll receive a promo code that can be applied at checkout to receive your discount.
4. Teacher Discount
Teachers and educators are eligible for a special discount as recognition for their dedication to education.
How to Redeem:
Go to the Teacher Discount page and complete the verification process to confirm your status as an educator. After verification, you’ll receive a promo code to use at checkout for your discount.
5. Medical Worker Discount
Cove offers a discount for medical professionals, including doctors, nurses, and healthcare workers, to show appreciation for their work in the medical field.
How to Redeem:
Visit the Medical Discount page, and complete the verification process to prove your medical worker status. Once verified, a promo code will be provided for you to apply during checkout.
6. Government Employee Discount
This promotion is available for local, state, and federal government employees in recognition of their service.
How to Redeem:
Go to the Government Employee Discount page, and complete the verification process. After verification, you’ll receive a promo code to apply at checkout for your savings.
7. Free Keyfob
This promotion is available to new customers who subscribe to the Cove Newsletter by providing their email address on the Cove website’s homepage. After subscribing, you will receive a welcome email containing a promo code that can be redeemed for a free keyfob.
Redeeming Promo Codes:
For any promotion requiring a promo code:
Add your desired items to the cart.
On the checkout page, look for the “Promo Code” field.
Enter the code provided and click “Apply” to see your discount.
Complete your purchase.
Sales Frequently Asked Questions
Q: How do I know which monitoring plan is right for me?
A: The Basic Plan is ideal for those looking for essential security coverage. The Plus Plan is best for users who want enhanced features like equipment protection, lifetime warranties, and more advanced notifications.
Q: Can I upgrade or downgrade my plan after signing up?
A: Yes, you can easily upgrade or downgrade by visiting the Customer Portal to change your monitoring plan.
Q: What is the $5 equipment credit included with the Plus Plan?
A: The $5 monthly equipment credit can be used toward purchasing additional equipment or upgrading your security system. The credit rolls over if unused.
Q: Are there any contracts for the monitoring plans?
A: No, our plans are contract-free, giving you the flexibility to cancel at any time without penalties.
Q: Can I use my own equipment with Cove monitoring plans?
A: No, Cove monitoring plans are designed exclusively for use with Cove equipment to ensure compatibility and optimal performance.
Q: Do the monitoring plans include customer support?
A: Yes, both plans include access to our customer support team for any questions or troubleshooting assistance.
Q: How do I switch from the Basic Plan to the Plus Plan?
A: Contact our customer support team to upgrade to the Plus Plan. The switch is quick, and your new features will be activated immediately.
Q: What payment methods do you accept for monitoring plans?
A: We accept major credit cards and debit cards for monitoring plan subscriptions.
Q: Is professional installation required for Cove systems?
A: No, Cove systems are designed for easy DIY installation, and no professional installation is necessary.
Q: Where is Cove's service available?
A: Cove's services are available throughout the United States. Currently, we do not offer services in Canada. Please contact customer support to confirm availability in your area.
Q: What are the shipping expectations for orders, and is there a faster way to receive the Cove security system?
A: We strive to process and fulfill your order within a few business days. Once shipped, delivery typically takes 2–9 business days, depending on your location and current demand. Expedited shipping is not currently available.
Q: What discounts are available on Cove Security’s products?
A: Cove offers various discounts:
- New Customers: Visit the Cove website’s homepage to view the current discount on equipment.
- Loyal Customers: You can visit the Customer Portal to use any available Cove Credit you have accumulated to purchase additional equipment. If you have questions or need assistance, our support team is available to chat and help.
Q: Is it possible to lock in a price for a future date?
A: No, prices and promotions are subject to change. The only way to secure a current price is to make a purchase during the active promotion.
Q: What is the monthly monitoring cost?
A: Cove offers two monitoring plans:
- Basic Plan: $19.99/month
- Plus Plan: $29.99/month
Q: Does a monthly subscription start on the purchase date or the date of installation?
A: Monthly monitoring subscriptions begin on the purchase date, while equipment warranties start on the delivery date.
Q: How can I find out which plan I am subscribed to?
A: Log in to your Customer Portal and navigate to the “My account” page. Scroll down to the bottom of the page to see your current Plan and you can switch the plan should you desire. If you are unable to find this or cannot get logged in, please contact customer support or chat with an agent to confirm your current plan.
Q: How do I get the free camera advertised on the website?
A: The free camera offer is for the Eufy Indoor Camera. Add the camera to your cart during checkout, and the cost will be automatically deducted.
Q: What types of products does Cove offer?
A: Cove provides a range of security products, including door sensors, glass break sensors, security cameras, and more.
Q: Does Cove support Z-Wave technology?
A: No, Cove does not currently support Z-Wave. However, it is a feature that is being considered for future implementation.
Q: Can a purchased system be used internationally?
A: Cove’s systems are designed for use within the United States and are not optimized for international use. Monitoring services are unavailable outside the U.S.
Q: How many cameras can be added to a panel?
A: You can add up to 10 cameras per Cove account. If you have additional questions, feel free to chat with our customer support team for more details.
Q: Do you offer non-solar-powered outdoor cameras?
A: Cove currently offers battery-powered outdoor cameras with optional solar panel charging. Fully wired outdoor camera options are not available.
