Portal - Home Page
Features Available on the Home Page:
- Track a Package
- Payment Information
- Referral Program
- Providing Feedback
- Help/Knowledge Base
- Phone Number
- Menu Bar
Track a Package
If you have recently placed an order, you can check the status of that order on the home page. It also provides a link to track the package via UPS.
Here you can see when your next payment is due, view payment history, or make a payment.
For more information on the billing, please refer to the Portal - Billing article.
We love customers who provide us with feedback and opportunities to improve. We have a dedicated section where you can provide those opportunities for growth.
Where does this feedback go?
This submits feedback to our development team. Note: we will not be able to respond to the feedback you provide.
While we use this feedback to improve your experience, we are unable to respond to individual messages. If you need an immediate response, please call us at 855.268.3669.
Help/Knowledge Base Content
These are direct links to the knowledge base. This provides easy access to documented solutions and features without having to talk to a support representative.
Call or Chat
If you wish to talk with a support representative, you have the option to call or chat.
The menu bar at the top is used to switch between separate tabs on the portal. It’s a quick way to go from checking your billing date to purchasing new equipment or even referring a friend.
The options available are:
Home (“Cove” icon) - You can see a brief overview of your system, order status of recent orders, monitoring plan, self-help options, and customer support information.
Notifications - View your notifications by selecting the bell icon.
Billing - Here you can see your payment information, add/remove payment methods, and modify the due date for billing.
Equipment - Check your equipment credit balance (only available if you are on the Plus monitoring plan), purchase additional equipment, and view your order status.
Referrals - In this section, you can share your referral link and track the status of your active referrals.
Account - Update account information (phone numbers, verbal password, etc.) as well as upgrade/downgrade your subscription.