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Portal - Home Page

  • updated 3 mths ago

Features Available on the Home Page:

  • Track a Package
  • Payment Information
  • Referral Program
  • Providing Feedback
  • Help/Knowledge Base
  • Phone Number
  • Menu Bar

 

Track a Package

If you have recently placed an order, you can check the status of that order on the home page. It also provides a link to track the package via UPS.

Payment Information

Here you can see when your next payment is due, view payment history, or make a payment.

For more information on the billing, please refer to the Portal - Billing article.

 

Providing Feedback

We love customers who provide us with feedback and opportunities to improve. We have a dedicated section where you can provide those opportunities for growth.

 

Where does this feedback go?

  • This submits feedback to our development team. Note: we will not be able to respond to the feedback you provide. 

  • While we use this feedback to improve your experience, we are unable to respond to individual messages. If you need an immediate response, please call us at 855.268.3669.

 

Help/Knowledge Base Content

These are direct links to the knowledge base. This provides easy access to documented solutions and features without having to talk to a support representative.  

Call or Chat 

If you wish to talk with a support representative, you have the option to call or chat.

Menu Bar

The menu bar at the top is used to switch between separate tabs on the portal. It’s a quick way to go from checking your billing date to purchasing new equipment or even referring a friend. 

 

The options available are:

  • Home (“Cove” icon) - You can see a brief overview of your system, order status of recent orders, monitoring plan, self-help options, and customer support information.

  • Notifications - View your notifications by selecting the bell icon. 

  • Billing - Here you can see your payment information, add/remove payment methods, and modify the due date for billing.

  • Equipment - Check your equipment credit balance (only available if you are on the Plus monitoring plan), purchase additional equipment, and view your order status. 

  • Referrals - In this section, you can share your referral link and track the status of your active referrals. 

  • Account - Update account information (phone numbers, verbal password, etc.) as well as upgrade/downgrade your subscription.

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