Smoke, Heat, and Freeze Detector

Most of the problems our customers experience with Cove sensors can be placed in one of the following categories: Low Battery Loss of Supervision Tamper False Alarm Our customers have extensive resources available to them through the Help Center. This article contains steps that should be taken after basic troubleshooting failed to resolve the issue and before replacing the sensor. Low Battery Replace batteries (3x AAA) If batteries have been replaced recently, replace the sensor Loss of Supervision/Malfunction: Tamper the Smoke detector to test if it reports at Touch Panel by pressing the TEST/HUSH button. Replace batteries (3x AAA) Use a 345 repeater to boost the radio signal. Replace the sensor The sensor is Not Triggering Alarm: Verify that the serial number matches in Touch Panel and on the sensor Replace batteries (3x AAA) Ensure that the sensor is not within 6 inches of the ceiling if wall mounted If mounted on the ceiling the detector should be at least 6 inches from any wall If the sensor will not work, replace the sensor Sensor Tamper: Verify that sensor and mounting plate are secured properly Manually depress tamper switch to test if it reports at Touch Panel The tamper switch is malfunctioning, replace the sensor The sensor is Setting off False Alarms: Check that sensor was not installed: Directly above a sink, cooker, stove, or oven Within 5 feet (1.5m) of any cooking appliance Next to a door or window that would be affected by drafts, fan, or air vent Outside In any environment that does not comply with the detector’s environmental specifications In a small enclosed area. Where airflow would be obstructed by partitions, large structural beams, or furniture. Where dirt or dust could collect and block the sensor Where it could be knocked, damaged, or inadvertently removed. If the sensor continues to cause false alarms, replace the sensor…

This piece of equipment is critical for life and property protection. Unlike traditional smoke detectors, our Smoke Heat Freeze Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Smoke Heat Freeze FAQ We recommend placing at least one detector near your bedrooms where people sleep and one per each level of your home. The Smoke Heat Freeze detector is particularly important for those with limited mobility or other health concerns that may impede their ability to escape the home quickly and safely. Smoke This aspect of the sensor measures the particles in the air. As this sensor measures particulates in the air, this is a major reason we recommend NOT installing the sensor near a vent or area of the home that experiences drafts. Heat This is how the Heat Detection works: A fixed temperature of 125 degrees or above for three minutes is considered a HEAT Event A 10-degree increase in temperature in one minute is considered another HEAT Event If three HEAT Events occur within 10 minutes, a HEAT Emergency is Triggered and the Alarm will be set off Freeze This is how the Freeze Detection work: A fixed temperature of 41 degrees or below for three minutes is considered a FREEZE Event A 10-degree decrease in temperature in one minute is considered another FREEZE Event If three FREEZE Events occur within 10 minutes, a FREEZE Emergency is Triggered and the Alarm will be set off Light and Chirp Indicators…

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you press the test button on the sensor. Perform a sensor test Replace the batteries (AAA) Move the panel closer to the sensor If the sensor is working properly you will see "your sensor has been triggered successfully." Keep in mind, for smoke/heat/freeze detectors, testing only verifies the communication of the sensor. To test actual elemental detection these sensors must be exposed to the designed environmental occurrence.…

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. Make sure the sensor was not installed in any of the following places: Directly above a sink Directly above a stove or oven, or within 5 feet of any cooking appliance Next to a door or window that would be affected by drafts, like an extractor fan or air vent Where airflow would be obstructed by curtains or furniture Where dirt or dust could collect and block the sensor Where it could be knocked, damaged, or accidentally removed Near a bathroom, sauna, or other location where steam can cause false alarms Replace batteries (3x AAA) To prevent false alarms, fire protection detectors have the option of enabling Fire Alarm Verification. This can be adjusted in the individual detector settings on the panel.…

Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering Make sure the sensor is securely seated to the mounting plate.…

Understanding Smoke/Heat/Freeze Issues It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wireless communicating properly. Other contributing factors that can cause loss of supervision are distance to the panel, large mirrors, large fish tanks, large metal objects, or concrete/mortar barriers and objects. Step by Step Instructions When your sensors are experiencing a LOSS of SUPERVISION we need to identify if it is being caused by: The distance of the sensor from the panel and/or interference A low battery or A bad sensor DO NOT RESET THE PANEL To test if your sensor is too far from the panel: Change the location of the panel to be closer to the malfunctioning sensor (within 10-20 feet). This is a temporary troubleshooting step. You do not have to keep your panel next to the sensor Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists Deleting the sensor and re-adding it back: If your issues persist, delete the sensor from the system Re-add it back to the system. For a door use this link, for a window use this link. If the sensor will not clear or continues the Loss of Supervision, follow the next steps. If deleting and adding back the sensor does not fix your issue Try replacing the battery Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists…

The video above will walk you through adding your Smoke/Heat/Freeze Detector, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touch screen Enter your four-digit Master Code Click "Sensors" Click "Smoke + CO" Click "Smoke/Heat/Freeze" Click "Add New Sensor" Trigger the sensor by pressing the test button (The panel will indicate the sensor has successfully been added) Press "Continue" Select a name for the new sensor Select "Next" If you have additional Smoke/Heat/Freeze sensors to add select "Add More Smoke/HF" otherwise select "Done Adding Smoke/HF"…

If you have received a Smoke Heat Freeze Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process Open the Smoke Heat Freeze Detector by turning the detector counterclockwise until the back cover releases. Pay close attention to the orientation of the (+) and (-) sides of the battery in the button Place three new AAA batteries in the detector Wait 20 seconds while the Smoke Heat Freeze Detector resets Turn the Smoke Heat Freeze Detector clockwise back into place on the mounting plate To ensure that your Smoke Heat Freeze Detector is functioning properly, run a Complete Sensor Signal Test. Enter into your Settings Click on System Click Test System Click the greyed out Test button You will only have to test your Smoke Heat Freeze Detector, of course, have the option to run the complete test. Once your sensor verifies with the monitoring station, you can exit the test by pressing the Home button on the panel.…

Step by Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke Heat Freeze Detector to your alarm system before you install the piece fo equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke Heat Freeze Detectors in the following areas: Within 5 feet of any cooking appliance Next to a door or window that would be affected by drafts In or below a cupboard Outside the home Where airflow would be obstructed by curtain, partition or furniture Where dirt or dust could collect and block the detector Where it could be knocked, damaged or inadvertently removed Best Practice The detectors should only be mounted in climate-controlled areas. Ceiling Mount - place the detector no closer than 4 inches to any wall (measured from the closest outside edge of the detector). The green area below indicates the proper placement. Wall Mount - place the detector no more than 12 inches from the ceiling but no closer than 4 inches (measured from the closest outside edge of the detector). The green area below indicates the proper placement. Installing Smoke Heat Freeze Detector Consult the user manual included in your packaging for detailed installation, testing and maintenance instructions Remove the adhesive backing Press firmly and hold in place for 30 seconds…