Cove Outdoor Camera

This article is a general overview or list of commonly asked questions specific to our outdoor cameras. FAQ's How long does the battery last? How long does it take to charge? The average battery life of the cameras is 2 months on average, depending on usage. If the night vision or LED lights are on, the amount of time you spend viewing the camera feed and recordings may deplete that battery life. When the battery gets low, the indicator on the app will prompt you to change them. If the battery is completely dead, the app will report that the camera is offline and will suggest to you that the battery needs to be charged. The battery needs to be charged before pairing. It takes roughly 8 hours for the battery to charge fully. If the indicator light is red, it means the battery is charging. If it is green, the battery is fully charged. The camera's video quality is very blurry. Check the camera to make sure there are no obstructions or residual moisture on the camera lens. Clean the lens with a microfiber cloth. Check the video quality in your Cove app. When you pull up the camera's live feed, make sure at the bottom right, the resolution is either set to "HD" or "Auto." (If the camera is set to auto, set it to HD). This will cause the quality of the camera to increase, although the high-resolution video will require the camera to upload more data. Check your upload and download speed on www.speedtest.net. The cameras require a .5mpbs (500kbps) upload and download speed per camera. Also, consider how many devices you have connected to the network. As more devices connect, it will increase the data congestion flowing to and from the devices connected. If you are willing, have a few devices turned off for a few hours to see if that helps increase the quality when set to auto. If it does, you may need to consider contacting your Internet Service Provider (ISP) to boost the speed of your network. The camera image is upside down.…

The purpose of this article is to explain how to mount the Outdoor Camera. To mount your camera: Use the provided anchors and screws to mount the base. If your wall is wooden, you can screw in the base directly. Attach your camera to the camera base and secure it by rotating it clockwise. Screw the camera onto the base of the mount by twisting the camera onto the base in a clockwise motion. Adjust the camera to your preferred view angle. While mounting, pay attention to the following: Avoid installing the camera with the lens facing direct sunlight. Mind any plants or objects that may obstruct the view. Mount the camera within a 33-foot (10-meter) range of your Wi-Fi router. The shorter the distance between your Wi-Fi router and your camera, the better the performance of your camera. If you run into any trouble, or if any equipment is damaged during the mounting process, please reach out to Customer Support.…

This article describes all outdoor camera settings. How to Access Settings To access your camera settings, open the live feed page on your mobile app. Click on the gear icon in the top right-hand corner of the screen. You will need to pair your camera with your app before you will be able to access the camera settings. If you have already paired your camera and cannot access the settings, unplug it and plug it back in. Wait 3-4 minutes and then try to access the settings again. Settings Options Camera Name - Name and rename your camera here. Camera Settings - Access additional settings for your camera: Status Light - Enable or disable the LED status indicator light on your camera. This light allows you to see whether the camera is online. Image Rotation - This allows you to rotate the camera image 180 degrees. Lens Distortion Correction - Corrects imperfections captured by the spherical lens. Because the camera uses a fish-eye lens, items at the edge of the camera image may become distorted. You can adjust it to have the edges more rounded or sharpened. Camera Microphone - Toggle to turn on or turn off your built-in camera microphone to detect any audio near the camera. Night Vision IR Light - Six faint red lights (3 on each side of the lens) indicate when the camera uses infrared night vision. Firmware Version - Displays the current firmware version. If it is up to date, to the right of the version, it will say, “Up to date”. If there is an update available and you would like to update, tap on “Update available”. Smart Detection/Alert Frequency - Toggle how frequently a camera records and notifies you. This is also referred to as the "Cool off" period. Low - Fewer alerts, fewer recordings (more time between recordings.) Generally recommended for higher traffic areas. Medium - Records and alerts more frequently than "Low" but not as often as "High". High - More frequent alerts, more frequent recordings. Less cooldown time.…

Instructions on installing and pairing process of your Cove Outdoor camera. Before You Get Started: Ensure that the camera’s batteries have been fully charged. You can do this after pairing, but you will have to do so before you mount the camera. The camera runs off of a 2.4GHz Network, so if your router is dual-band, please make sure your phone is connected to the 2.4GHz network before starting. If you are unsure what network your router is broadcasting, we suggest contacting your Internet Service Provider and they can let you know which one it is on and how to switch it to the 2.4 GHz. The cameras communicate using the Cove app, so if you do not see the camera icon at the bottom right of your app's home screen, please call us at 855-268-3669 and we can help you get that added. The Pairing Process Once the batteries are fully charged, you can start the pairing process. If you are stuck cannot proceed further, please contact us, and we would be happy to help you get the camera set up. Insert the battery into the camera by removing the outer shell of the camera. Inside, you will see a slot for 4 batteries (if you have version 1 of the camera purchased before July 2021), or a slot for a battery pack (if you have version 2 of this camera purchased after July 2021) as well as the QR code on the back (v1) or side (v2) of the camera's interior. Insert the batteries. Ensure the positive end of the battery is facing the back of the camera. Wait for the camera to say, “Waiting to Connect.” Do not screw the outer shell back onto the camera yet. Pull up the Cove app and go to the "Cameras" section at the bottom right. Once you are there, click on the little (+) icon to add a new camera. This will prompt you to choose a kind of camera. Make sure you click, “Cove Outdoor Camera.” At this point, you may be prompted with a request to access your phone’s camera. If so, click "allow." This will pull up a QR code scanner with a green line scrolling down the center square.…