Cove Indoor Camera

This article is built to answer general questions regarding the indoor camera. If your question isn’t listed or the suggestions did not resolve, call us at 855-268-3669, and we will be happy to help. Frequently Asked Questions: Why is my camera's video quality blurry? There are several reasons why your video quality might be blurry. To solve this problem, please follow these troubleshooting steps: Check the camera to make sure there are no obstructions or residual moisture on the camera lens. Clean the lens with a microfiber cloth. Check the video quality in your Cove app. When you pull up the camera's live feed, make sure at the bottom right, the resolution is either set to "HD" or "Auto." (If the camera is set to auto, set it to HD). This will cause the quality of the camera to increase, although the high-resolution video will require the camera to upload more data. Check your upload and download speed on www.speedtest.net. We recommend having at least a 2mpbs (2000kbps) upload and download speed per camera. Also, consider how many devices you have connected to the network. As more devices connect, it will increase the data congestion flowing to and from the devices connected. If you are willing, have a few devices turned off for a few hours to see if that helps increase the quality when set to auto. If it does, you may need to consider contacting your Internet Service Provider (ISP) to boost the speed of your network. The camera image is upside down. How do I get it right side up? You can manually adjust it with the camera. Go to the camera and rotate the main camera to the desired angle. In the camera's settings, go to “Camera Settings,” and under “Image rotation,” toggle the slider to "On." If it was on before you got to this page, turn it off. Videos aren’t storing on the SD card of the camera. Make sure the Micro SD card is securely fastened into the camera. The SD card must be inserted to correctly record the total.…

This article describes all indoor camera settings. How to Access Settings To access your camera’s settings, first, open the live feed page on your mobile app. Click on the gear icon in the top right-hand corner of the screen. You will need to pair your camera with your app before you are able to access the camera settings. If you have already paired your camera and still cannot access the settings, unplug the camera and plug it back in. Wait 3-4 minutes, and then try to access the settings again. Settings Options Turn Camera On/Off Device Name - This is where you would go to name and re-name the camera. Device Settings - Additional settings you can access to help utilize the camera Status Light - Enable or disable the LED status indicator light on your camera. This light allows you to see whether the camera is online. Image Rotation - Allows you to rotate the camera image 180 degrees. Camera Microphone - Toggle to turn on or turn off your built-in camera microphone to detect any audio near the camera. Night Vision IR Light - Six faint red lights (3 on each side of the lens) indicate when the camera is using infrared night vision. Call Mode - This allows you to use the Intercom setting to allow one person to talk and listen at a time, or hands-free mode, which allows you to talk and listen simultaneously. Firmware Version - Displays the current firmware version. If it is up to date, to the right of the version, it will say, “Up to date.” If there is an update available and you would like to update, tap on “Update available.” Smart Detection Settings - Here, you can turn motion detection recording on/off or set activity areas. Motion - Toggle to turn the motion detection on and off. Activity Zone Toggle On/Off - This will allow you to set up a specific region to record. (Only available if motion detection is set to "On.") Region Setting - Set camera so that if motion is detected in a certain region of the screen, the camera will begin recording.…

Instructions on installing and pairing process of your Cove Indoor camera. A Few Things to Know: The camera runs off of a 2.4GHz Network, so if your router is dual-band, please make sure your phone is connected to the 2.4GHz network before starting. If you are unsure what network your router is broadcasting, we suggest contacting your Internet Service Provider and they can let you know which one it is on and how to switch it to the 2.4 GHz. The cameras communicate using the Cove app, so if you do not see the camera icon at the bottom right of your app's home screen, please call us at 855-268-3669 and we can help you get that added. The Pairing Process Plug the camera in. Wait for the camera to say “Waiting to Connect”. Pull up the Cove app and go to the Camera’s section at the bottom right. Once you are there, click on the little (+) icon to add a new camera. This will prompt you to choose the kind of camera you're adding. Make sure to tap the “Cove Indoor Camera” option. If this is your first time pairing a camera, you may be prompted with a request to access your phone’s camera. If so, click "allow." The app will pull up a QR code scanner with a green line scrolling down the center square. Align the QR code on the back of the camera within that square. If you are successful, the scanner will pull up a page that says, “Set up the Camera”. Click on “I heard Waiting to Connect”. Next, you'll provide your WiFi information. If your phone is connected to a 2.4GHz network, the WiFi name or SSID will be automatically populated on the top text field. If your phone is not connected, it will prompt you to connect your phone to WiFi. Connect to your WiFi and then go back to this page. The next text field is for you to enter your password for your WiFi. This section is case sensitive and so if you have any special characters or capitals, ensure those are entered correctly.…