Loss of Supervision

Causes of Loss of Supervision

• The distance of the sensor from the panel and/or interference (~90% of the time, this is the cause)
• A low battery or
• A bad sensor

DO NOT RESET THE PANEL

To test if your sensor is too far from the panel:

• Change the location of the panel to be closer to the sensor with a loss of supervision (within 10-20 feet). Note this is a simple troubleshooting step, you do not have to keep your panel next to the sensor.
• Test the sensor to reconnect it to the panel
• Wait 48 hours to see if the issue persists

If your issue persists

• Delete the sensor from the system
• Re-add it back to the system

If the message does not clear or continues the Loss of Supervision

• Try replacing the battery. When you take out the battery, please wait 30-40 seconds before inserting the new batteries. 
• Test the sensor to reconnect it to the panel
• Wait 48 hours to see if the issue persists